Shipping policy

SHIPPING POLICY

Last updated: 30 October 2026

1. Destinations and cost

Shipping is free and insured to every destination available at checkout. If your country does not appear when you enter your address, write to us at trazorastore@gmail.com before purchasing.

2. Timeframes

Stage	Timeframe
Order processing	2 to 4 business days from payment confirmation
Delivery to Spain and Italy	4 to 10 business days from dispatch
Delivery to other destinations	May take somewhat longer depending on the country and customs processing

Business days are Monday to Friday, excluding public holidays. Timeframes are estimates. If we cannot deliver your order within a maximum of 30 calendar days from purchase, we will let you know and you may cancel it with a full refund of the amount paid.

3. Tracking

Once your order ships, we will email you a tracking number so you can follow its progress. Tracking may take 24 to 72 hours to activate.

4. Customs and taxes

• Orders within the European Union: the price includes all taxes. You will not have to pay anything else when you receive the parcel. If a carrier ever asks you for a payment, don't pay it without writing to us first: we will sort it out.
• Orders outside the European Union (for example, the United States, Canada, Australia, Mexico, Colombia or Chile): the shipment may be subject to duties, import taxes or handling fees under the rules of the destination country. These charges are not included in the price, are not collected by us and are paid by the customer. We recommend checking your country's rules before purchasing.
• If you refuse a parcel because you don't want to pay those charges, we will refund the price of the product once it has been returned to us, minus the return costs charged by the carrier.

5. Delivery address

Please check your address and phone number carefully before completing your purchase; the carrier needs them to deliver your order. If you spot a mistake, write to us as soon as possible: we can correct it as long as the order has not shipped. If the parcel is returned to us because of an incorrect address provided by the customer, we will offer to resend it or refund the price of the product.

6. Delayed, lost or damaged parcels

We bear the risk of loss of or damage to the product until you, or the person you designated, receive it.

• Delay: if your order exceeds the estimated time, write to us and we will investigate with the carrier.
• Lost parcel: if tracking shows no movement for 10 business days, or the carrier declares it lost, we will send you a new one or refund the full amount, at your choice.
• Damaged parcel: if it arrives damaged, take photos of the packaging and the product and write to us within 7 days of delivery to speed things up. We will send you a new one at no cost. After that period, you still keep your legal guarantee.
• Delivered but not received: if tracking shows it as delivered and you don't have it, check with your neighbours and in your mailbox, and write to us within 7 days: we will open a claim with the carrier.

7. Orders in several parcels

For logistical reasons, an order may arrive in more than one parcel. You will receive tracking for each one.

8. Contact

For any questions about your delivery, write to us at trazorastore@gmail.com or through the chat on our website, stating your order number.